In most organizations, 360-degree evaluation is often an anonymous process. People offer comments that are personal in nature rather than constructive. Organizations should ensure that everyone understands the purpose of the exercise is to be constructive, not personal. The 360-degree feedback session at Marico is a live face-to-face feedback to an individual by a cross-section of members of the organization. This live face-to-face 360-degree feedback is unique to Marico and the success of this can be attributed to its culture of openness and transparency.
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